lx999 Privacy Policy

lx999 (referred to below as "we", "our", or "the platform") is a trusted online gaming and betting platform in Bangladesh. We give the highest priority to our users' privacy. This privacy policy applies to all individuals who use the lx999 website and related services.

This policy describes in detail what types of information we collect, how we use it, who we share it with, and what steps we take to protect your information. By using our platform, you are considered to have automatically given your consent to this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This privacy policy should be read together with our Terms and Conditions and Responsible Gaming policy. Together, these three documents define the complete framework of the relationship between you and lx999.

lx999 collects only the information necessary to provide our services. We do not collect excessive or unnecessary information. The types of information we collect are described in detail below.

A. Information You Provide Directly

When you register on our platform or use our services, we may collect the following information:

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Mobile number and email address
• Password (stored in encrypted form; we never see your password directly)
• Financial transaction information — such as records of deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer
• Documents required for identity verification (national ID card / passport details)

B. Automatically Collected Information

When you use our website, some information is collected automatically:

• IP address and browser type
• Device information (mobile, tablet, or desktop)
• Browsing activity — which pages you visited and for how long, which games you played
• Login time and session information
• Information obtained through cookies and similar tracking technologies

C. Information Received from Third Parties

In some cases we may receive specific information about you from verification services or payment processors. This information is used solely for the purpose of identity and transaction verification.

lx999 uses collected information for the following purposes. We never use your information for unauthorised activities.

Service Delivery and Operations

• Creating, managing, and securing your account
• Processing deposits and withdrawals
• Providing bonuses, promotions, and VIP benefits
• Maintaining gaming history and transaction records
• Providing 24/7 Bengali live chat support

Security and Fraud Prevention

• Preventing unauthorised access to accounts
• Meeting legal obligations to prevent money laundering
• Detecting and investigating suspicious activity
• Blocking access by minors

Improvement and Personalisation

• Recommending games and offers based on your preferences
• Improving platform performance and user experience
• Sending relevant promotional messages (you can opt out of this at any time)

Legal Obligations

We may be required to provide necessary information to relevant authorities pursuant to legal directives or court orders. In such cases we will disclose only the information required by law.

lx999 does not sell your personal information to third parties and does not share it without reason for commercial purposes. However, we may disclose information to a limited extent in the specific circumstances below:

Service Provider Partners

Necessary information may be shared with our trusted partner organisations for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and management of technical infrastructure. These organisations are contractually bound to follow our guidelines and maintain the confidentiality of information.

Legal Obligations

We may be legally required to disclose information to relevant authorities pursuant to court orders, government investigations, or applicable law.

Fraud Prevention

If serious fraud or money laundering is suspected, we may exchange necessary information with the relevant financial security agencies. This is done for the protection of all users.

Business Changes

If any change occurs in the ownership or operational structure of lx999, user information may form part of that change. However, in such cases the new authority will be bound to comply with this same privacy policy.

Our website uses cookies and similar technologies. Cookies are small data files stored in your browser that allow us to recognise you on your next visit.

Essential Cookies

These cookies are essential for the core functions of the platform. They are used to maintain login sessions, remember your language preferences, and keep security features active. These cookies cannot be turned off because without them the service does not work.

Functional Cookies

These cookies remember your preferences and settings to improve your experience. For example, remembering which game you last played or what your display preferences were.

Analytics Cookies

We collect anonymous analytics data to understand which parts of the site are used most and where there is room for improvement. This information does not directly identify any individual.

You can control or delete cookies from your browser settings. However, doing so may cause some features of our platform to not work properly.

lx999 follows the highest industry standards to protect your information. Our security infrastructure operates on the following levels:

Technical Protection

• SSL (Secure Socket Layer) encryption — all data transmitted between you and our servers is sent in encrypted form
• Passwords are stored with strong hashing algorithms — our staff cannot see your password either
• Two-Factor Authentication facility
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

Organisational Protection

• Only authorised staff can access your information
• All staff have signed confidentiality agreements
• Regular training on data protection
• Rapid response plan in the event of a data breach

Please note that no organisation can guarantee complete security on the internet. We take every possible precaution, but the possibility of a data breach cannot be entirely ruled out. If such an event occurs, we will notify you as quickly as possible.

We retain your information only for as long as necessary. Retention periods may differ depending on the type of information:

Account Information

We retain your registration information for as long as your account is active. Even after an account is closed, some information may be kept for a specified period to meet legal obligations.

Financial Transaction Records

Records relating to deposits, withdrawals, and bonuses are retained for an extended period in accordance with the guidance of financial regulatory authorities. This is part of a legal requirement.

Communication Records

Records of your conversations with our support team are retained for service quality improvement and dispute resolution.

Once the specified period has passed or the legal requirement has ended, we securely delete your information or modify it so that it can no longer identify you.

As a user of lx999, you have certain important rights over your own information:

Right to Access Information

You have the right to know what information we hold about you. You can contact us via live chat or email to request a copy of your information.

Right to Correct Information

If there is any error in the information we hold about you, you can request a correction. Providing accurate information is important for your own safe experience.

Request to Delete Information

In certain circumstances you can request that your information be deleted. However, due to legal obligations we may be required to retain some information for a specified period.

Withdraw from Marketing Communications

If you do not wish to receive our promotional messages, you can stop them at any time. You can do this by informing our support team or from your account settings.

Right to Close Account

You can request to permanently close your account at any time. Detailed information on this is available on our Responsible Gaming page.

To exercise any of your rights, contact our 24/7 live chat support or email us at [email protected]. We will process your request promptly.

lx999 is a platform exclusively for those aged 21 and above. We do not knowingly collect information from any minor.

Date of birth is verified at registration and identity documents may be requested if necessary. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our platform, please contact us.

lx999 reviews and updates this privacy policy from time to time. Changes to the policy may be made due to business changes, use of new technologies, or legal requirements.

For important changes, we will notify our registered users in advance by email or through a platform notification. For minor or clarifying changes, the "Last Updated" date at the top of the page will be updated.

We recommend that you check this page regularly. Continued use of the platform after an update will be considered as your agreement to the new policy.